But while we’re working out the kinks in the system, I want everybody to understand the nature of the problem. First of all, even with all the problems at HealthCare.gov, the website is still working for a lot of people -- just not as quick or efficient or consistent as we want. And although many of these folks have found that they had to wait longer than they wanted, once they complete the process they’re very happy with the deal that’s available to them...we are doing everything we can possibly do to get the websites working better, faster, sooner. We’ve got people working overtime, 24/7, to boost capacity and address the problems. Experts from some of America’s top private-sector tech companies who, by the way, have seen things like this happen before, they want it to work. They're reaching out. They're offering to send help. We’ve had some of the best IT talent in the entire country join the team. And we’re well into a “tech surge” to fix the problem. And we are confident that we will get all the problems fixed....while the website will ultimately be the easiest way to buy insurance through the marketplace, it isn’t the only way. And I want to emphasize this. Even as we redouble our efforts to get the site working as well as it’s supposed to, we’re also redoubling our efforts to make sure you can still buy the same quality, affordable insurance plans available on the marketplace the old-fashioned way -- offline, either over the phone or in person. And, by the way, there are a lot of people who want to take advantage of this who are more comfortable working on the phone anyway or in person. So let me go through the specifics as to how you can do that if you’re having problems with the website or you just prefer dealing with a person. Yesterday, we updated the website’s home page to offer more information about the other avenues to enroll in affordable health care until the online option works for everybody. So you’ll find information about how to talk to a specialist who can help you apply over the phone or to receive a downloadable application you can fill out yourself and mail in. We’ve also added more staff to the call centers where you can apply for insurance over the phone. Those are already -- they've been working. But a lot of people have decided first to go to the website. But keep in mind, these call centers are already up and running. And you can get your questions answered by real people, 24 hours a day, in 150 different languages. The phone number for these call centers is 1-800-318-2596. I want to repeat that -- 1-800-318-2596. Wait times have averaged less than one minute so far on the call centers, although I admit that the wait times probably might go up a little bit now that I've read the number out loud on national television. But the point is the call centers are available. You can talk to somebody directly and they can walk you through the application process. And I guarantee you, if one thing is worth the wait, it’s the safety and security of health care that you can afford, or the amount of money that you can save by buying health insurance through the marketplaces. Once you get on the phone with a trained representative, it usually takes about 25 minutes for an individual to apply for coverage, about 45 minutes for a family. Once you apply for coverage, you will be contacted by email or postal mail about your coverage status.
But you don't have to just go through the phone. You can also apply in person with the help of local navigators -– these are people specially trained to help you sign up for health care, and they exist all across the country, or you can go to community health centers and hospitals. Just visit LocalHelp.HealthCare.gov to find out where in your area you can get help and apply for insurance in person. And finally, if you’ve already tried to apply through the website and you’ve been stuck somewhere along the way, do not worry. In the coming weeks, we will contact you directly, personally, with a concrete recommendation for how you can complete your application, shop for coverage, pick a plan that meets your needs, and get covered once and for all.
Lets Get Real:
After he leaves office in 2017 President Obama should not go in to advertising business, ObamaCare must be totally CRAP folks, this level of selling by the President of the United States shows how much trouble ObamaCare must be in, if they are admitting this level of disaster the real story must look like the Titanic, AND Belfast did a better job at building the Titanic than the Obama Administration has done with ObamaCare. Lets see how the liberal elite news channels play this story, will they be critical, like hell, what the political Gods give they take away, Obama could have the poll ratings of Bush 43 by 2017.
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